What Is Casino Heroes?
Since our establishment in 2014, we have distinguished ourselves as more than just an online casino. We are an adventurous gaming destination where traditional casino games are combined with an innovative story concept that takes players on a journey through different worlds.
The Unique Adventure Concept
Our adventure concept makes us unique in the online casino industry. As a player at Casino Heroes, you don’t just play games – you embark on an epic journey where each game helps you progress in your personal adventure. You fight powerful bosses, unlock new areas, and collect exclusive rewards while playing your favourite casino games.
These gamification elements ensure that every spin, every hand of blackjack, and every round of roulette contributes to your progress. We have created various thematic worlds, each with their own challenges and rewards, keeping your gaming experience always varied and exciting.
Licensing And Safety
Safety and reliability are our top priorities. We operate under a license from the Malta Gaming Authority (MGA), one of the most respected gambling authorities in the world. This license guarantees that we comply with the highest standards for fair play, responsible gambling, and data protection.
Our security measures include SSL encryption for all transactions, regular audits of our games by independent organizations, and strict identity verification protocols. We take our responsibility seriously to provide a safe gaming environment where UK players can confidently enjoy their favourite games.
Games And Software Providers
Our extensive game portfolio is made possible by collaborations with the best software providers in the industry. We partner with leading developers such as NetEnt, Play'n GO, Evolution Gaming, and Pragmatic Play to offer our players the highest quality gaming experience.
Slots And Video Slots
Our slot collection includes hundreds of titles, from classic fruit machines to modern video slots with advanced features. You'll find popular NetEnt titles like Starburst and Gonzo's Quest, alongside newer releases with innovative bonus features and progressive jackpots.
We regularly update our offerings with the latest releases, ensuring you always have access to the most recent slots. Whether you prefer simple 3-reel classics or complex 5-reel video slots with multiple paylines, we have something to offer for every preference. Many of our slots are also integrated into our adventure system, allowing you to earn additional rewards.
Table Games And Live Casino
For fans of traditional casino games, we offer an extensive selection of table games. You can choose from various variants of blackjack, roulette, baccarat, and poker, each with their own rules and betting limits.
Our live casino, powered by Evolution Gaming, brings the authentic casino atmosphere directly to your screen. With professional dealers, HD streaming, and interactive chat functionalities, you get a realistic casino experience from the comfort of your own home. We offer live versions of all popular table games, including unique game shows like Dream Catcher and Monopoly Live.
Bonuses And Promotions
We believe in rewarding our players from the moment they join us. Our bonus system is designed to support both new and existing players in their adventure at Casino Heroes.
Welcome Bonus For New Players
Our welcome bonus is specially designed to give new players a flying start. On your first deposit, you receive a match bonus of 100% up to €100, plus 50 free spins on a selected slot. This bonus has a wagering requirement of 35x the bonus + deposit, meaning you need to wager the bonus amount 35 times before you can withdraw.
The free spins are automatically added to your account and are valid for 7 days. Winnings from the free spins have a wagering requirement of 35x and a maximum payout of €100. We ensure that all bonus terms are clearly communicated, so you know exactly what to expect.
Ongoing Promotions And Loyalty Programme
In addition to your welcome bonus, we regularly offer ongoing promotions such as reload bonuses, cashback offers, and seasonal events. These promotions are integrated into our adventure system, allowing you to earn additional rewards by completing missions.
Our loyalty programme rewards loyal players with exclusive benefits. As you play more and progress in your adventure, you unlock higher VIP levels with better rewards, faster withdrawals, personal account managers, and access to exclusive tournaments. The system is transparent – you always see how many points you have and what your next reward will be.
Deposits And Withdrawals
We make banking easy and secure with a wide range of payment options suitable for UK players. All transactions are protected by the latest encryption technology.
Available Payment Methods
For deposits, we accept all popular payment methods: Visa and Mastercard credit cards, e-wallets like Skrill and Neteller, bank transfer through Trustly, and prepaid options like Paysafecard. Most deposits are processed immediately, so you can start playing right away.
Minimum deposit amounts vary by method but generally start at €10. Maximum deposit amounts are higher for established payment methods like bank transfers and credit cards. We do not charge fees for deposits, although your own bank may apply transaction fees.
Withdrawal Times And Limits
We strive for fast withdrawals to get your winnings to you as quickly as possible. E-wallets like Skrill and Neteller are usually processed within 24 hours, while credit cards and bank transfers can take 3-5 business days. For VIP players, we offer expedited withdrawal options.
Monthly withdrawal limits start at €5,000 for regular players and can go up to €50,000 for our highest VIP levels. All withdrawal requests are reviewed within 72 hours, with identity verification possibly required for larger amounts or first-time withdrawals.
Mobile Experience
Our mobile platform is fully optimized for smartphones and tablets, so you can continue your adventure wherever you are. The mobile version of Casino Heroes is accessible via your web browser without needing to download an app.
The responsive design automatically adjusts to your screen size, whether you’re using an iPhone, Android phone, iPad, or Android tablet. All the features available on desktop – from account management to live chat support – are also accessible on mobile.
Our mobile slots are specially adapted for touch interface, with large buttons and intuitive swipe movements. The adventure system works seamlessly on mobile, allowing you to track your progress and complete missions on the go. Live casino games are also fully compatible with mobile devices, with customized camera settings for optimal viewing on smaller screens.
Customer Service And Support
Our dedicated customer service team is available 24/7 to assist you with any questions or issues you may have. We offer support through multiple channels to ensure you can always get help when you need it.
Live chat is our quickest support option, available directly through the website. Our chat agents are trained to help with technical issues, account queries, bonus information, and payment issues. The average response time for live chat is less than 2 minutes.
For more complex questions or extensive assistance, you can contact us via email. We aim to answer all emails within 24 hours. Additionally, we have an extensive FAQ section that provides answers to the most frequently asked questions about registration, bonuses, game rules, and technical support.
Pros And Cons Of Casino Heroes
Advantages of Casino Heroes:
• Unique adventure concept – Our gamification system makes every playing session an immersive experience that goes beyond traditional online gambling
• MGA license – Full regulation by a respected authority guarantees fair play and player protection
• Extensive game collection – Hundreds of slots, table games, and live casino options from premium software providers
• User-friendly mobile experience – Fully responsive platform that works smoothly on all devices
• 24/7 customer support – Always available help via live chat and email
• Regular promotions – Ongoing bonuses and rewards integrated into the adventure system
• Fast payouts – Efficient processing times, especially for VIP players
Considerations:
• Adventure concept – The unique system may not appeal to all traditional casino players who prefer a more standard experience
• Wagering requirements – Bonuses have standard wagering requirements that players need to understand before participating
• Geographical restrictions – Not all promotions or game content are available in every region